Cancellation Policy

CANCELLATION POLICY:

We understand that from time to time, situations arise that require an amendment or cancellation of a booking. Please note our booking and cancellation policies – we encourage you to consider travel insurance to protect against unexpected changes in travel plans.

Payment: Total amount (100%) is charged at time of booking.

Please make changes or cancel your booking with the same booking channel that it was originally made:  direct to Wilindi Estate, or Booking.Com, Air BnB, Stayz, or other.

CHANGES:

Amendments/date changes to bookings can be made if more than 30 days prior to your arrival date with a $30 fee payable. Amendments cannot be made less than 30 days prior to your arrival date and will considered a cancellation. A booking can only be altered/changed once.  Unless otherwise agreed, further changes may be considered a cancellation.

CANCELLATIONS:

Cancellations made greater than 30 days before arrival date will be given a refund less a $50 cancellation fee.

Cancellations made less than 30 days before arrival will forfeit the total booking amount and will not receive any refund.

If guests fail to arrive or do not stay for the full number of booked nights no refund will be provided.

CANCELLATIONS OR RESCHEDULING BY US:

In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented, and includes but is not limited to: (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; epidemic, pandemic; (c) any new or change in law, order, decree, rule or regulation of any government authority (including travel advisories and restrictions).

Force Majeure – Prior to travel

If in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) consider that your travel arrangements cannot safely or lawfully proceed due to a Force Majeure event then we at our discretion may elect to:

• reschedule your travel arrangements (in whole or in part); and/or
• cancel your travel arrangements (in whole or in part), in which case our contract with you will terminate (in whole or in part).

If we cancel any of your accomodations, neither of us will have any claim for damages against the other for the cancelled arrangements. However, we will refund payments attributable to the cancelled travel arrangements less: (a) unrecoverable third party costs and other expenses incurred by us for the cancelled travel arrangements; (b) overhead charges incurred by us relative to the price of the cancelled travel arrangements; and (c) fair compensation for work undertaken by us in relation to the cancelled travel arrangements until the time of cancellation and in connection with the processing of any refund.

Force Majeure – During travel

If due to Force Majeure we cancel travel arrangements after your trip has commenced, we will provide you with a refund of recoverable third party costs for cancelled travel arrangements only.

PROHIBITED ACTIVITIES:

Accommodation packages and group tours obtained from us may not be used for advertising or promotional purposes, as competition prizes or trade incentives, nor may they be used in raffles, lotteries or draws whether for commercial or charitable purposes without the prior written authority of us. 

IMAGE RELEASE:

When on tour, we may take photographs or make recordings of you and your activities that identify you. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your tour.

ACCEPTANCE OF RISK:

You acknowledge that Wilindi Estate is home to horses, goats, chickens, dogs and a pig. Travel involves personal risks which may be greater than those present in your everyday life. Farms have dangerous equipment, animals and water bodies.  We take every reasonable precaution to ensure your safety including fences/gates and signs.

You acknowledge that your choice to travel to a farm is made and you accept any additional personal risks associated with your travel. To the fullest extent permitted by law, we disclaim any liability for these risks.

GENERAL LIABILITY LIMITATION:

You acknowledge that accommodation  arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.

Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (Consumer Warranties). These Booking Conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, we disclaim all warranties.

To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having them resupplied.

COMPLAINTS:

In the event of a problem with any aspect of your accommodation you must tell us or make our representative or our local supplier aware of such problems immediately.

We will only consider and be responsible for claims made against us where we or our suppliers have had the opportunity to put things right on the ground. If you notify us of a problem during stay and we haven’t resolved it to your satisfaction, then you must make any claim in writing within 30 days from the end of your travel arrangements.

DEEMED ACCEPTANCE:

If you place a booking on behalf of another party, you represent and warrant us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur if this is not the case.

GENERAL:

The contract between Wilindi Estate and you, is governed by the laws of the State of Victoria, Australia. Any disputes shall be dealt with by a court with the appropriate jurisdiction in Victoria.

If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.